Bumblebee Terms of Service

Last updated: 01 February 2021


This page (together with the documents referred to in it) provides the terms (the “Terms”) that apply when you order any menu items (the "Items") from our www.bumblebee.menu website or mobile applications and related services (each referred to as an “Application”).


Please read these Terms carefully before creating a Bumblebee account or using our Application. If you have any questions relating to these Terms, please contact us. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your consumer rights are not affected by these Terms, which apply in addition to them and do not replace them.  By setting up your Bumblebee account, you confirm that you accept these Terms.


1. About Us

The Bumblebee website, located at www.bumblebee.menu, is operated by Bumblebee Group Ltd, a company incorporated and registered in England and Wales, whose registered office is at 6 Grecian Road, TN1 1TG, United Kingdom. Our Company registration number is 13110625. You may contact us at info@bumblebee.menu.


2. Our Purpose

Our objective is to link you to participating retailers (“Partners") and allow you to order Items for delivery (our “Service”). Where you order from a Partner, Bumblebee acts as an agent on behalf of that Partner to conclude your order from our Application, and to manage your experience throughout the order process. Once you have placed an order, delivery of your Items may be arranged by Bumblebee (“Bumblebee Delivery”) or our Partner (“Partner Delivery”) (each a “Delivery”), depending on our arrangement with the transacting Partner. Some Partners may be owned by or affiliated with us.  


3. Your Account

Before you can place orders for Items using our Application, you need to open a Bumblebee account. When you open an account, you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any ordered Items, and in such events, we are not responsible for any other losses you suffer. 


You may close your account at any time through the account section of our website, or by contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our reasonable opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or drivers, or any other good reason). If we close your account permanently, we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using your bank details (provided you have supplied them to us).


4. Service Availability

Each Partner has a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our service. This is to ensure that Items reach your door at their best quality. Our Partners each decide their own operating hours. That means that the availability of our Service, and the range of Partners from which you can order, depend on the Partners operating in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.


5. Placing an Order

When you place an order through our Application, either we or the Partner needs to accept it before your order is confirmed. We will send you a notification once your order has been accepted (the "Confirmation Notice”), at which point the contract for the supply of any Item you have ordered is created. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partners operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability. 


Partners may use nuts or other allergens in the preparation of certain Items. Increasing numbers of Partners will be displaying dish by dish allergens information. Where that information is not available or if you have further questions, please contact the Partner prior to ordering if you have an allergy. Bumblebee does not guarantee that any of the Items sold by our Partners are free of allergens.


6. Delivery

When you place an order, you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery. For an ASAP Delivery, we will tell you an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. For a Scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time.


Unfortunately, despite our and our Partners’ best efforts, things such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).


We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change to the address to analternative one that is registered with your account if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order. However, if food preparation has started, you will be charged the full price for the Item, and if the driver has been dispatched, you will also be charged for delivery.


You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):   

•  Not coming to the door; not picking up the phone when the driver contacted you using the contact information you have provided us and/or picking up the phone but then failing to provide access within a reasonable time.

•  The driver refusing to deliver the Item to you in accordance with section 8 (Age-Restricted Products).


7. If Something is Wrong with Your Items

You have a legal right to receive Items which reasonably comply with their description, which are of satisfactory quality and which reasonably comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with the description or agreed requirements, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.


Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner.


8. Age Restricted and Regulated Products

Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Bumblebee has an age verification policy whereby customers ordering age restricted products will be asked by the driver to provide proof that they are aged 18 or over before the delivery is completed. The driver may refuse to deliver any age restricted product to any person unless they can provide a valid photo ID proving that they are aged 18 or over. The Partner and the driver may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.


Certain of our Partners may offer medicines for sale on Bumblebee. These products are sold by our Partners. For details of our Partners’ registrations to sell medicines, we recommend that you contact them directly. The sale of medicines in the EU is regulated by the Medicines and Healthcare Products Agency, whose contact details in the UK are:  

Address: MHRA 151 Buckingham Palace Road, London SW1W 9SZ

Email: info@mhra.gsi.gov.uk" rel="">info@mhra.gsi.gov.uk
Telephone: 020 3080 6000


9. Cancellation

You may cancel an order without charge at any time before the Partner has started preparing the food (a "Started Order"). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, and we will refund your payment (excluding any discount, or Voucher that was applied to the order - see Voucher and Account Credit Terms for more detail). If you cancel a Started Order, you will be charged the full price for the Items, and if the driver has been dispatched you will also be charged for delivery.  


Bumblebee and the Partner may notify you in the unfortunate event that we have to cancel an order. You will not be charged for any orders we cancel, and we will reimburse you for any payment already made, using the same method you used to pay for your order. As an alternative, we may also credit the amount back your account.


10. Prices, Payment and Offers

Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. Bumblebee may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at the discretion of the Partner. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2-hour cut-off, the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake, we will notify you as soon as we can and you will have the choice of confirming the order at the original price, or cancelling the order without charge and with a full refund of any money already paid. Where Bumblebee or any Partner makes a delivery, we or the Partner may also charge you a delivery fee. This will be notified to you during the order process before you complete your order.


The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes.


Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by Bumblebee. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Bumblebee as agent of the Partner for the transaction. Payment may also be made by using vouchers or account credit. Use of these is subject to Bumblebee's Voucher and Account Credit Terms.


We are authorised by our Partners to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner. In some cases, you will have the option of paying in cash directly to the Partner by paying the driver at the time of delivery. Where cash payment is possible, this will be made clear on our Application before you place your order.


Partners sometimes make special offers available through our Application. These are visible when you look at a Partner menu. These offers are at the discretion of the Partner. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.


11. Tips

When Placing Your Order:

When you place an order, you will have the option to pay a tip to your driver or the Partner, in addition to the purchase price of the Items in your order. Any payment will be collected by the Partner using the payment method used for the original order, and your driver and/or the Partner will receive 100% of any payment you choose to make.


After You’ve Received Your Order:

Once you’ve received your order, you may receive a notification giving you the chance to pay a tip to your driver. Bumblebee will collect payment on behalf of the driver, as their limited payment collection agent, and payment of the tips shall be considered a direct payment from you to the driver. We’ll share your first name with your driver when we notify them of the tip. Your driver will receive 100% of any payment you choose to make. As this payment is made after you receive your order, this payment is non-refundable and does not form part of your order. Depending on the payment method used for your original order, your tip may show up on your bank/credit card statement as a separate payment.


12. Our Responsibility for Loss or Damage

We are responsible to you for any loss or damage that you suffer to the extent directly arising from our negligent act or omission in performing these Terms. 


Bumblebee has no responsibility beyond providing a platform to connect retailers with customers, and to arrange for ordering and delivery. Regardless of any cause, whether based in contract, negligence, strict liability or other tort, or otherwise, our total liability to you shall not exceed 300% of the value of the order. This limitation does not apply to exclude or limit our responsibility for loss or damage which by law could not be excluded or limited: loss or damage arising from personal injury or death, fraud or wilful misconduct, or from defective Items covered under the Consumer Protection Act of 1987.


We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “not foreseeable” if it could not reasonably be anticipated by a person of common intelligence. We are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.  


13. Data Protection

We process your personal data in accordance with our Privacy Policy.


14. Other Terms

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.


We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.


15. Termination for Convenience

These Terms may be terminated by either party at any time by providing 10 days’ notice in writing to the other party. Regardless of such termination, rights and obligations that have accrued prior to termination shall not be affected.